What is personalization?

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Team Storyly
January 12, 2024
0 min read

What is personalization?

Personalization is the practice of creating customized experiences for individuals based on their preferences, behavior, and demographic information. It involves tailoring products, services, or content to meet the specific needs and interests of each user, with the goal of providing a more relevant and engaging experience.

What is an example of personalization?

An example of personalization would be a marketing email that refers to the intended recipient by name, such as “Hi, Jeff!” or a notification based on previous activity as well as personal information such as a notification that reads, “It’s your lucky day, Jolene! Something from your wishlist is on sale. Come check it out!”

Why is personalization important?

Personalization is important because it helps to create a more tailored and relevant experience for individuals. By using data and insights about a person's preferences, behaviors, and interests, personalization can help to provide more targeted recommendations, messages, and experiences.

This can lead to higher levels of engagement, loyalty, and satisfaction. Personalization can also help to build stronger relationships between brands and consumers, as it demonstrates that a brand understands and cares about an individual's unique needs and preferences. 

Ultimately, personalization can help to drive better business outcomes, such as increased sales, customer retention, and brand advocacy.

Benefits of personalization

Personalization has many benefits to digital marketers and their customers including:

  • Curating relevant messaging
  • Creating an emotional connection
  • Capturing customer attention
  • Meeting user expectations
  • Deepening brand investment
  • Increased conversion and retention

What is personalization strategy?

Personalization strategy is a marketing approach that tailors content and messaging to the specific interests, behaviors, and preferences of individual customers. 

By gathering data about customers' past purchases, browsing history, and demographic information, businesses can create personalized experiences that enhance engagement, loyalty, and ultimately drive revenue. 

What is the difference between customization and personalization?

The easiest way to tell the difference between customization and personalization is to focus on who is generating the changes to an experience or product. In short, customization is customer generated and requested, while personalization is offered by brands in hopes of increasing conversion or brand loyalty

When a company or brand utilizes individual information about their customers to create messaging that is unique to that client, they are offering a personalized experience. An example of personalization would be if a company sends out an email campaign which addresses users by name and gives them the highlights of upcoming events in their area based on preferences indicated in their account.  

However, if a client is the one making choices and changes that effect their experience or the available product, that is an example of customization. For example, a project management tool may offer users the ability to customize their experience of the software by specifying whether they want to view tasks by deadline or by assigned responsibilities, or a clothing company may offer customers the opportunity to order certain pieces with monogrammed embroidery so that they will have a custom piece made just for them.


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Group of experts from Storyly's team who writes about their proficiency.