How Empik Go Uses Storyly to Activate Its Users

Empik Go is an e-book app from Poland offering a large database of titles with over 40,000 e-books and 4,500 audiobooks. While aiming to be “the platform” with the widest collection of ebooks and audiobooks, EmpikGo also wants to sustain the customized experience that it suggests to its users. Currently, 255K people enjoy reading and listening to books on Empik Go in a month and that number is growing on a daily basis.

Challenges

For mobile applications, onboarding and leading your customers to a subscription can be a tough sell. Sometimes your users fail to proceed through the steps they need to take to use your application properly. Also, converting the casual, free users of today, to the subscribed, paid users of tomorrow is a tough goal to achieve for apps working on a subscription-based model. Explaining the benefits of subscription via banners or simple text might not be attractive enough. These challenges were no different for Empik Go. They needed a way to encourage users to subscribe to the app with a compelling content experience. Considering that onboarding is a significant pillar of long-term retention, Empik Go wanted to activate the users at the onboarding process to better retain their users.

Empik Go has a wide range of ebooks and audiobooks, thus, content distribution and consumption is really the key element of the app. However, when it comes to the distribution of content, seasonal offers or promoting events i.e. a monthly list of content or promotion of virtual book fair, it can be hard to reach the user. Users are so used to the old way of regular content distribution that they fail to acknowledge the most appealing offers and content that they would otherwise engage with while they are using an app.

One other tough goal to achieve is collecting feedback from your users and increasing the users’ engagement with your content. If you can manage to collect valuable feedback and act on it, it’ll certainly make your users feel that they are being heard, and in return they will visit your app more often, increasing your session times and engagement metrics.

Enter Storyly, the ultimate solution that can assist EmpikGo with all the above challenges.

Solutions

#1 A Full Screen Canvas to Welcome Your Users

The full screen experience and rich choices of interactive features that Storyly provides make the onboarding process easier and familiar for your users. When you are using Storyly with full functionality, you can have call-to-action buttons or swipe ups on your stories. In the Empik Go case, during the onboarding process, they were able to lead their casual users to become paid users by using stories with CTAs. Empik Go also targets their casual users that are not subscribed yet by using the “Labels” feature on Storyly. Empik Go has the ability to communicate its app’s paid benefits without having any distraction using a step-by-step full-screen story experience. This enables them to show their onboarding stories to convert casual users to paid ones by giving a certain label to a story group.

#2 An Addictive Way of Conveying New Content

Empik Go releases their best of the month list when the new month begins. With the integration of Storyly, they decided to release and distribute this content of audiobooks and ebooks in the format of stories. The full-screen stories are a great way to release Empik Go’s bulk listings or contents because of the immersive experience it provides, and Empik Go can also track the metrics of each content through the analytics dashboard to see what works well. Stories also have CTAs (buttons and swipe ups) that help Empik Go’s users instantly go on to the related product’s page. This also contributed to the conversion to subscription.

#3 Customer Empowerment with Interactive Stories

The ease of gathering insights and collecting user feedback through stories was also quite beneficial for Empik Go. They have been using interactive features perfectly and gathering insights from their users while also creating a great place for their users to engage with the content.

Results

The ease of gathering insights and collecting user feedback through stories was also quite beneficial for Empik Go. They have been using interactive features perfectly and gathering insights from their users while also creating a great place for their users to engage with the content.
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“Storyly is not only an interesting tool that extends the functions of our application, but also it provides excellent customer care. We regularly receive ideas for new and better use of Storyly, and none of our emails and problem reports are left unanswered. Storyly helped us significantly increase the retention in the application. It is also a great place to showcase new products and features.” - Agnieszka Zienkowicz - Product Manager at Empik Go

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